A family business with years of glazing installation expertise

The Ideal Window Solutions team brings together years of installation, customer care & product experience to help any local homeowner at every step of their project. Whether you have questions about the products, the process or just want to talk to someone about your home improvement ideas, our team are always on hand. Meet our brilliant Ideal family! Also, see how our team made an effort to raise money for cancer research by taking part in the esteemed three peaks challenge.

Chris Palmer

Chris Palmer

Managing Director

Thom Emerson

Thom Emerson

Sales & Marketing Director

Dave Slaymaker

David Slaymaker

Contracts Director

Dave Haste

Dave Haste

Contracts Manager

Keith Harvey

Keith Harvey

Financial Controller

Natasha Gillingham

Natasha Gillingham

Installation Manager

Jayde Allen

Jayde Allen

Customer Service

Mike Gilroy

Mike Gilroy

Senior Commercial and New-build Estimator

Jayne Parlett

Jayne Parlett

Purchase Ledger

Paul Spaven

Paul Spaven

Sales Manager (Fareham)

Tracy Hill

Tracey Hill

Sales Manager (Chichester)

Heath Phillips

Warehouse Manager

Laura Moseley

Contracts Adminstrator

Brooke Emerson

Customer Services Supervisor

Holly Austin

Customer Services Administrator

Holly Palmer

Customer Service Administrator

It's Emily Curnow

Emily Curnow

Customer Service

Holly McGregor

Customer Service

Aaron Debono

Aaron Debono

Construction Support / Surveyor

Chris Palmer

Managing Director

Chris formed the business in 1996 after working in the window and door industry since leaving school in 1985. Chris is a passionate Portsmouth FC supporter and loves spending time hill walking and cycling.

Thom Emerson

Sales & Marketing Director

Thom joined the business as co-owner in 2012, previously working as Group Marketing Director at MASCO UK Window Group; The UK’s largest manufacturer of uPVC windows and doors. Managing the sales and marketing on a daily basis, in his spare time Thom enjoys skiing, golf and getting out on his motorbikes and scooter.

David Slaymaker

Contracts Director

Beginning his career as a yacht and boat builder, Dave went straight into the glazing industry in the 80’s, working for the well regarded Wardendale Windowcraft. Finding his niche at Ideal Window Solutions, Dave is also the companies nominated ‘on-site’ health and safety lead.

Dave Haste

Contracts Manager

Dave joined the business in 2005, previously working for Anglian and Everest as a window and conservatory installer. Following a motorbike accident in 2006, he was given the opportunity to move into the office and oversee window installations. In his spare time, Dave enjoys walking, cycling and getting out on his motorcycle.

Keith Harvey

Financial Controller

Joined the team in 2024, having previously worked in a number of industry’s (finance is universal), relocating to Hampshire in 2017 from the Midlands. Responsible for the Financial aspects of the business, In his spare time Keith enjoys most racket sports Squash, Racketball and Badminton, and group classes at the Gym – RPM, Bodypump, when not visiting or entertaining the family.

Natasha Gillingham

Installation Manager

Natasha started as an administrator in 2008, working her way into customer services and repairs management and then in 2014 becoming Installation Manager. In her spare time Tash enjoys fitness, listening to music and socialising.

Jayde Allen

Customer Service

Jayde joined the IWS team in 2014, starting in installation administration, moving on to retail guarantees/repairs and finally on to newbuild aftersales. Jayde enjoys soaking up the sunshine (when she can!) and spending time with family and friends.

Mike Gilroy

Senior Commercial and New-build Estimator

Joining the business in 2014, Mike has 40 years’ experience in the window industry. Managing the commercial tenders on a daily basis, from enquiry to quotation, in his spare time Mike enjoys golf and skiing.

Jayne Parlett

Purchase Ledger

As the principal contact for our important suppliers, Jayne has been with the company since 2012 after following her heart and making the big decision to move from Wales to England. With a background in customer services for a window and door manufacturing company in Wales, Jayne enjoys spending time with family, socialising and keeping fit.

Paul Spaven

Sales Manager (Fareham)

With the company for over 6 years, Paul began his career in the home improvement industry over 30 years ago. Very much a family man, he has 3 children and 8 wonderful grandchildren.

Tracey Hill

Sales Manager (Chichester)

Joining the company back in 2010, Tracey has been in the world of windows since the age of 26. Working in most sectors of the window industry, Tracey thoroughly enjoys retail sales at our Chichester showroom and her hobbies include cycling, horse riding and socialising.

Heath Phillips

Warehouse Manager

Heath joined the IWS team in early 2018, taking charge of the warehouse. Heath loves collecting anything retro, building bikes, custom motorcycles and scooters.

Laura Moseley

Contracts Adminstrator

Laura joined IWS in 2007 and has carried out a number of roles within the company. Starting as an administrator, working in repairs and then progressing to the Accounts department. Laura has recently returned from maternity leave and joined the New Build department as Contracts Administrator. She enjoys spending time with friends and family and loves to get her hands dirty with a spot of DIY and gardening.

Brooke Emerson

Customer Services Supervisor

Brooke started her career at Ideal Window Solutions wet behind the ears at the age of 17. With the mentorship of Thom & Chris, 10 years on she’s now our Customer Service Supervisor with a wealth of product knowledge and Sales Experience. Brooke has a passion for digital marketing and runs a successful fashion blog, she enjoys negotiating collaboration deals with well known brands and filling up her wardrobe with too many clothes - she definitely is Thom’s daughter!

Holly Austin

Customer Services Administrator

I Joined the team in 2021 after a successful career in the beauty industry. In my spare time I enjoy spending time with family, hiking and camping trips in Cornwall.

Holly Palmer

Customer Service Administrator

I have recently left college, but have featured as the face of IWS on the vans since I was 4! I have recently passed my driving test and love the independence as well as fashion and socialising with my friends.

Emily Curnow

Customer Service

I previously worked in the appliance industry for 6 years straight from leaving college. I enjoy spending time with family & friends, walking my dog Rolo and an evening in the pub.

Holly McGregor

Customer Service

I joined the team in September 2023 after completing my level three business apprenticeship. I enjoy spending time with family and exploring different countries with my friends

Aaron Debono

Construction Support / Surveyor

Aaron joined the IWS team in 2008 as an Installer and is now our Construction Surveyor. Outside of work Aaron enjoys spending time with his family, motor sport and is a keen Portsmouth FC fan.

Our latest reviews

Replacement windows and door

The team arrived promptly. Work was done efficiently and on time. They cleaned and tidied up after the job was completed. We are very pleased with the results and would highly recommend them

10 /10

Friendly

Very satisfactory work. Measurer and fitter very efficient, professional and friendly.

10 /10

Experienced

Highly experienced and skilled operatives. Prompt arrival and left the site clean and tidy. Courteous and respected the Government restrictions at all times. Have used this Company before for other conservatory work and would use again if required.

10 /10

Replacement Glazing

Very impressed with all aspects of contract during these difficult times. Fitters were fully compliant with covid rules. Will thoroughly recommend them

10 /10

Excellent

Excellent company. From first contact with their Sales, it has been easy going and painless. Fitters have done a fantastic job throughout, the quality of their workmanship is commendable. Would highly recommend this company to anyone.

10 /10

First class

The quality of the product and workmanship is of the highest quality. Well done Ideal Window Solutions Ltd. First class.

10 /10

Job was perfect

Everything about the two men who came was superb. They were punctual, friendly and experienced. Their workmanship was excellent. Their finished job was perfect. I would highly recommend them.

10 /10

Informative & professional

This is the second time we have used this firm. As before, they were informative and professional from start to finish. Prompt, tidy and thorough always.

10 /10

Would not go anywhere else

Brilliant. No fuss . No drama. Done in a couple of hours. Very pleased. Fourth door I have had fitted by this company. Would not go anywhere else. SFK. Alec lovely guy. Kind and respectful.

10 /10

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Easter Bank Holiday - We will be closed on Friday 29th March reopening on Tuesday 2nd April