Thom Emerson and Chris Palmer at Ideal Window Solutions
Working throughout Hampshire and West Sussex, Ideal Window Solutions have developed an enviable reputation in the supply and installation of UPVC, timber and aluminium double glazed windows, doors and conservatories since Chris Palmer formed the business in 1996.
With showrooms based in Fareham and Chichester and Ideal Window Solutions has prospered by providing value for money together with high levels of professionalism and customer service. - You only have to read the feedback from over 1,200 previous customers on the checkatrade.com website to understand what the core business values are. If you're looking for replacement windows, doors, a conservatory or an orangery in Hampshire or West Sussex, you can trust Ideal Window Solutions to have a style that can enhance your home.
Triple Glazing is now a key part of the IWS portfolio. Using the latest technology and incorporating Argon Gas and performance glass, triple glazing is on average 40% more efficient that it's double glazing equivalent.
With the ability to provide electricity and water generating solar panels Ideal Window Solutions are well placed to provide a complete home improvement service throughout Hampshire and West Sussex.
What makes your business stand out?
The people, we have a small but dedicated team who treat customers like humans! We try and get a smile into everyone's voice either on the phone or when they deal face to face.
Where are you going on holiday this year?
My partner Chris Palmer and I are both going to Florida with our families, but at different times of the year, I am going in September and Chris is going over Easter.
What are your hobbies?
Ooh where to start, I like so many things, mainly though skiing, golf and going out on my scooter.
What is your definition of great customer care?
Being consistent and fair, it is impossible to run a successful business over decades and not upset someone, but if you are always consistent in policy and service and can demonstrate fairness your customers will value you. A great example is our Checkatrade results, anyone can register a couple of dozen good testimonials and improve their score but we have over 1300 currently and have been members for 10 years!
Where do you see yourself in 5 years time?
We are in the process of re-housing the business in much bigger premises in Fareham, with a bespoke showroom area which we believe will be unlike anything seen before. During the next five years we intend to grown our reputation within the domestic sector to match the reputation we have built within the commercial and new house building community.
From the Chichester Observer:
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